Refund and Returns Policy
Easy Returns & Refunds
At Peaky Paws, your satisfaction — and your pet’s happiness — are our top priorities. If for any reason a product does not meet your expectations, we aim to make the return and refund process as simple and transparent as possible.
Eligible Returns
Most unopened and unused items, in their original packaging, may be returned within 14 days of purchase. A valid proof of purchase is required.
All returns must be made in-store only.
If you receive a damaged or defective item, please return it to us. We will gladly replace the item or issue a full refund.
Non-Returnable Items
For hygiene and safety reasons, we are unable to accept returns for:
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Opened food or treats
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Products that show signs of use or wear
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Custom-made or personalized items
These items are not eligible for return or refund.
Refund Process
Approved refunds will be issued to the original payment method used at the time of purchase.
Refunds are typically processed within 5–7 business days. Please note that the time it takes for the refund to appear may vary depending on your payment provider or bank.
Our Commitment to You
Our goal is to ensure that you and your pets are completely satisfied with your experience at Peaky Paws. If you have any questions, concerns, or need assistance with a return or refund, please contact us at:
📧 Email: [info@peakypaws.net]
Our team will be happy to assist you and ensure your issue is resolved as quickly as possible.